{"ai_json_enabled":true,"answer":"If you booked ThaiLife through an online travel agency or booking website, please request changes or cancellations through the same platform used for your original reservation. Its booking conditions will determine what changes are possible. If you need information about the resort itself, the ThaiLife team can still assist with general questions.","answer_source":"initial_seed_from_client_supplied_kb","category":"Guest Services, Booking Enquiries & House Rules","category_slug":"guest-services-booking-enquiries-and-house-rules","confidence":"grounded_in_client_supplied_reference_files","conversation_stage":"factual","created_at":"2026-10-10T13:25:00+07:00","date_published":"2026-10-10T13:25:00+07:00","display_date":"2026-10-10","editor_images":[{"alt":"Resort wooden reception desk seating \u2014 image from ThaiLife media archive","description":"Resort wooden reception desk seating \u2014 image from ThaiLife media archive","image_id":"tlw-photo-v5-29-03","needs_visual_review":true,"source_type":"client_media_review_pending","url":"https://images.owntheconversation.com/thailife-meditation-resort-khao-lak/resort-wooden-reception-desk-seating-guestchat-online.png"}],"editor_videos":[],"freshness_warning":"Confirm current hours, dates, charges and availability directly with the resort team.","id":"tlw-qa-29-03","image_ids":["tlw-photo-v5-29-03"],"image_url":"https://images.owntheconversation.com/thailife-meditation-resort-khao-lak/resort-wooden-reception-desk-seating-guestchat-online.png","inline_image":true,"inline_image_role":"client_media_context_photo","json_url":"/answer/how-do-i-change-or-cancel-an-agoda-or-booking-com-reservation.json","language":"en-AU","last_updated":"2026-10-10T13:25:00+07:00","needs_review":true,"public_disclaimer":"Public information only; the resort team confirms reservations and current details.","publish_status":"published","published_at":"2026-10-10T13:25:00+07:00","question":"How do I change or cancel an Agoda or Booking.com reservation?","question_intent":"factual","review_status":"draft_for_client_signoff_before_public_domain_launch","rss_enabled":true,"schema_enabled":true,"site_key":"thailife-wellness-dt-visibility-site","slug":"how-do-i-change-or-cancel-an-agoda-or-booking-com-reservation","source":"resort_client_uploaded_reference_set_2026_03","source_files":["KB_RESORT_GENERAL_v1.txt","Contact_Info.txt","AI_BEHAVIOR_GUIDELINES_v2.txt"],"source_record_ids":[],"source_sections":["5. OPERATING HOURS; 6. CONTACT INFORMATION; 13. BOOKING AND PAYMENT; 16. SCENARIO GUIDANCE FOR AI","CONTACT AND BOOKING INFORMATION","BOOKING RESTRICTIONS; AVAILABILITY LIMITATION"],"source_type":"client_uploaded_knowledge_seed","source_urls":[],"status":"published","tags":["guest-services-booking-enquiries-and-house-rules","thailife","guest-information","client-knowledge"],"updated_at":"2026-10-10T13:25:00+07:00","video_candidate":false}