{"ai_json_enabled":true,"answer":"The client documents supplied for this build contain differing cancellation terms. Rather than publish a potentially incorrect deadline, the resort team should confirm the policy applying to your exact booking and channel in writing.","answer_source":"initial_seed_from_client_supplied_kb","category":"Guest Services, Booking Enquiries & House Rules","category_slug":"guest-services-booking-enquiries-and-house-rules","confidence":"grounded_in_client_supplied_reference_files","conversation_stage":"comparison","created_at":"2026-10-10T13:25:00+07:00","date_published":"2026-10-10T13:25:00+07:00","display_date":"2026-10-10","editor_images":[{"alt":"Hotel resort friendly reception desk \u2014 image from ThaiLife media archive","description":"Hotel resort friendly reception desk \u2014 image from ThaiLife media archive","image_id":"tlw-photo-v5-29-01","needs_visual_review":true,"source_type":"client_media_review_pending","url":"https://images.owntheconversation.com/thailife-meditation-resort-khao-lak/hotel-resort-friendly-reception-desk-guestchat-online.png"}],"editor_videos":[],"freshness_warning":"Confirm current hours, dates, charges and availability directly with the resort team.","id":"tlw-qa-29-05","image_ids":["tlw-photo-v5-29-01"],"image_url":"https://images.owntheconversation.com/thailife-meditation-resort-khao-lak/hotel-resort-friendly-reception-desk-guestchat-online.png","inline_image":true,"inline_image_role":"client_media_context_photo","json_url":"/answer/what-is-thailife-s-cancellation-policy.json","language":"en-AU","last_updated":"2026-10-10T13:25:00+07:00","needs_review":true,"public_disclaimer":"Public information only; the resort team confirms reservations and current details.","publish_status":"published","published_at":"2026-10-10T13:25:00+07:00","question":"What is ThaiLife's cancellation policy?","question_intent":"comparison","review_status":"draft_for_client_signoff_before_public_domain_launch","rss_enabled":true,"schema_enabled":true,"site_key":"thailife-wellness-dt-visibility-site","slug":"what-is-thailife-s-cancellation-policy","source":"resort_client_uploaded_reference_set_2026_03","source_files":["KB_RESORT_GENERAL_v1.txt","Contact_Info.txt","AI_BEHAVIOR_GUIDELINES_v2.txt"],"source_record_ids":[],"source_sections":["5. OPERATING HOURS; 6. CONTACT INFORMATION; 13. BOOKING AND PAYMENT; 16. SCENARIO GUIDANCE FOR AI","CONTACT AND BOOKING INFORMATION","BOOKING RESTRICTIONS; AVAILABILITY LIMITATION"],"source_type":"client_uploaded_knowledge_seed","source_urls":[],"status":"published","tags":["guest-services-booking-enquiries-and-house-rules","thailife","guest-information","client-knowledge"],"updated_at":"2026-10-10T13:25:00+07:00","video_candidate":false}