{"category":{"category_image":{"alt":"Hotel resort reception award display \u2014 image from ThaiLife media archive","caption":"ThaiLife media archive image; visual and factual signoff required.","category":"Guest Services, Booking Enquiries & House Rules","description":"Hotel resort reception award display \u2014 image from ThaiLife media archive","image_url":"https://images.owntheconversation.com/thailife-meditation-resort-khao-lak/hotel-resort-reception-award-display-guestchat-online.png","label":"Guest Services, Booking Enquiries & House Rules","needs_visual_review":true,"slug":"guest-services-booking-enquiries-and-house-rules","source":"user_supplied_thailife_resort_bunny_catalog","source_type":"client_media_review_pending","updated_at":"2026-10-11T08:00:00+07:00","url":"https://images.owntheconversation.com/thailife-meditation-resort-khao-lak/hotel-resort-reception-award-display-guestchat-online.png"},"category_image_url":"https://images.owntheconversation.com/thailife-meditation-resort-khao-lak/hotel-resort-reception-award-display-guestchat-online.png","category_summary":"Get reliable guidance for booking enquiries, arrival questions, resort rules and official contact channels.","description":"Get reliable guidance for booking enquiries, arrival questions, resort rules and official contact channels.","feed_url":"/feeds/category/guest-services-booking-enquiries-and-house-rules.xml","human_intro":"Get reliable guidance for booking enquiries, arrival questions, resort rules and official contact channels.","id":"tlw-category-29","image":{"alt":"Hotel resort reception award display \u2014 image from ThaiLife media archive","caption":"ThaiLife media archive image; 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The resort must confirm bookings directly.","answer_source":"initial_seed_from_client_supplied_kb","category":"Guest Services, Booking Enquiries & House Rules","category_slug":"guest-services-booking-enquiries-and-house-rules","confidence":"grounded_in_client_supplied_reference_files","conversation_stage":"overview","created_at":"2026-10-10T13:25:00+07:00","date_published":"2026-10-10T13:25:00+07:00","display_date":"2026-10-10","editor_images":[{"alt":"Hotel resort friendly reception desk \u2014 image from ThaiLife media archive","description":"Hotel resort friendly reception desk \u2014 image from ThaiLife media archive","image_id":"tlw-photo-v5-29-01","needs_visual_review":true,"source_type":"client_media_review_pending","url":"https://images.owntheconversation.com/thailife-meditation-resort-khao-lak/hotel-resort-friendly-reception-desk-guestchat-online.png"}],"editor_videos":[],"freshness_warning":"Confirm current hours, dates, charges and availability directly with the resort team.","id":"tlw-qa-29-01","image_ids":["tlw-photo-v5-29-01"],"image_url":"https://images.owntheconversation.com/thailife-meditation-resort-khao-lak/hotel-resort-friendly-reception-desk-guestchat-online.png","inline_image":true,"inline_image_role":"client_media_context_photo","json_url":"/answer/how-can-i-contact-thailife-to-make-a-booking-enquiry.json","language":"en-AU","last_updated":"2026-10-10T13:25:00+07:00","needs_review":true,"public_disclaimer":"Public information only; the resort team confirms reservations and current details.","publish_status":"published","published_at":"2026-10-10T13:25:00+07:00","question":"How can I contact ThaiLife to make a booking enquiry?","question_intent":"overview","review_status":"draft_for_client_signoff_before_public_domain_launch","rss_enabled":true,"schema_enabled":true,"site_key":"thailife-wellness-dt-visibility-site","slug":"how-can-i-contact-thailife-to-make-a-booking-enquiry","source":"resort_client_uploaded_reference_set_2026_03","source_files":["KB_RESORT_GENERAL_v1.txt","Contact_Info.txt","AI_BEHAVIOR_GUIDELINES_v2.txt"],"source_record_ids":[],"source_sections":["5. 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A booking is confirmed only when the resort team provides written confirmation through an official communication channel.","answer_source":"initial_seed_from_client_supplied_kb","category":"Guest Services, Booking Enquiries & House Rules","category_slug":"guest-services-booking-enquiries-and-house-rules","confidence":"grounded_in_client_supplied_reference_files","conversation_stage":"suitability","created_at":"2026-10-10T13:25:00+07:00","date_published":"2026-10-10T13:25:00+07:00","display_date":"2026-10-10","editor_images":[{"alt":"Hotel resort reception award display \u2014 image from ThaiLife media archive","description":"Hotel resort reception award display \u2014 image from ThaiLife media archive","image_id":"tlw-photo-v5-29-02","needs_visual_review":true,"source_type":"client_media_review_pending","url":"https://images.owntheconversation.com/thailife-meditation-resort-khao-lak/hotel-resort-reception-award-display-guestchat-online.png"}],"editor_videos":[],"freshness_warning":"Confirm current hours, dates, charges and availability directly with the resort team.","id":"tlw-qa-29-02","image_ids":["tlw-photo-v5-29-02"],"image_url":"https://images.owntheconversation.com/thailife-meditation-resort-khao-lak/hotel-resort-reception-award-display-guestchat-online.png","inline_image":true,"inline_image_role":"client_media_context_photo","json_url":"/answer/can-ask-manee-guarantee-my-room-reservation.json","language":"en-AU","last_updated":"2026-10-10T13:25:00+07:00","needs_review":true,"public_disclaimer":"Public information only; the resort team confirms reservations and current details.","publish_status":"published","published_at":"2026-10-10T13:25:00+07:00","question":"Can Ask Manee guarantee my room reservation?","question_intent":"suitability","review_status":"draft_for_client_signoff_before_public_domain_launch","rss_enabled":true,"schema_enabled":true,"site_key":"thailife-wellness-dt-visibility-site","slug":"can-ask-manee-guarantee-my-room-reservation","source":"resort_client_uploaded_reference_set_2026_03","source_files":["KB_RESORT_GENERAL_v1.txt","Contact_Info.txt","AI_BEHAVIOR_GUIDELINES_v2.txt"],"source_record_ids":[],"source_sections":["5. OPERATING HOURS; 6. CONTACT INFORMATION; 13. BOOKING AND PAYMENT; 16. SCENARIO GUIDANCE FOR AI","CONTACT AND BOOKING INFORMATION","BOOKING RESTRICTIONS; AVAILABILITY LIMITATION"],"source_type":"client_uploaded_knowledge_seed","source_urls":[],"status":"published","tags":["guest-services-booking-enquiries-and-house-rules","thailife","guest-information","client-knowledge"],"updated_at":"2026-10-10T13:25:00+07:00","video_candidate":false},{"ai_json_enabled":true,"answer":"If you booked ThaiLife through an online travel agency or booking website, please request changes or cancellations through the same platform used for your original reservation. Its booking conditions will determine what changes are possible. If you need information about the resort itself, the ThaiLife team can still assist with general questions.","answer_source":"initial_seed_from_client_supplied_kb","category":"Guest Services, Booking Enquiries & House Rules","category_slug":"guest-services-booking-enquiries-and-house-rules","confidence":"grounded_in_client_supplied_reference_files","conversation_stage":"factual","created_at":"2026-10-10T13:25:00+07:00","date_published":"2026-10-10T13:25:00+07:00","display_date":"2026-10-10","editor_images":[{"alt":"Resort wooden reception desk seating \u2014 image from ThaiLife media archive","description":"Resort wooden reception desk seating \u2014 image from ThaiLife media archive","image_id":"tlw-photo-v5-29-03","needs_visual_review":true,"source_type":"client_media_review_pending","url":"https://images.owntheconversation.com/thailife-meditation-resort-khao-lak/resort-wooden-reception-desk-seating-guestchat-online.png"}],"editor_videos":[],"freshness_warning":"Confirm current hours, dates, charges and availability directly with the resort team.","id":"tlw-qa-29-03","image_ids":["tlw-photo-v5-29-03"],"image_url":"https://images.owntheconversation.com/thailife-meditation-resort-khao-lak/resort-wooden-reception-desk-seating-guestchat-online.png","inline_image":true,"inline_image_role":"client_media_context_photo","json_url":"/answer/how-do-i-change-or-cancel-an-agoda-or-booking-com-reservation.json","language":"en-AU","last_updated":"2026-10-10T13:25:00+07:00","needs_review":true,"public_disclaimer":"Public information only; the resort team confirms reservations and current details.","publish_status":"published","published_at":"2026-10-10T13:25:00+07:00","question":"How do I change or cancel an Agoda or Booking.com reservation?","question_intent":"factual","review_status":"draft_for_client_signoff_before_public_domain_launch","rss_enabled":true,"schema_enabled":true,"site_key":"thailife-wellness-dt-visibility-site","slug":"how-do-i-change-or-cancel-an-agoda-or-booking-com-reservation","source":"resort_client_uploaded_reference_set_2026_03","source_files":["KB_RESORT_GENERAL_v1.txt","Contact_Info.txt","AI_BEHAVIOR_GUIDELINES_v2.txt"],"source_record_ids":[],"source_sections":["5. OPERATING HOURS; 6. CONTACT INFORMATION; 13. BOOKING AND PAYMENT; 16. SCENARIO GUIDANCE FOR AI","CONTACT AND BOOKING INFORMATION","BOOKING RESTRICTIONS; AVAILABILITY LIMITATION"],"source_type":"client_uploaded_knowledge_seed","source_urls":[],"status":"published","tags":["guest-services-booking-enquiries-and-house-rules","thailife","guest-information","client-knowledge"],"updated_at":"2026-10-10T13:25:00+07:00","video_candidate":false},{"ai_json_enabled":true,"answer":"Check-in at ThaiLife is from 14:00, and check-out is at 12:00. If your travel plans involve arriving earlier or departing later, please contact the resort in advance. Early check-in and late check-out depend on availability, so the team will need to confirm any special arrangement for your reservation.","answer_source":"initial_seed_from_client_supplied_kb","category":"Guest Services, Booking Enquiries & House Rules","category_slug":"guest-services-booking-enquiries-and-house-rules","confidence":"grounded_in_client_supplied_reference_files","conversation_stage":"practical_planning","created_at":"2026-10-10T13:25:00+07:00","date_published":"2026-10-10T13:25:00+07:00","display_date":"2026-10-10","editor_images":[{"alt":"Hotel lobby seating area with sofa \u2014 image from ThaiLife media archive","description":"Hotel lobby seating area with sofa \u2014 image from ThaiLife media archive","image_id":"tlw-photo-v5-29-04","needs_visual_review":true,"source_type":"client_media_review_pending","url":"https://images.owntheconversation.com/thailife-meditation-resort-khao-lak/hotel-lobby-seating-area-with-sofa-guestchat-online.png"}],"editor_videos":[],"freshness_warning":"Confirm current hours, dates, charges and availability directly with the resort team.","id":"tlw-qa-29-04","image_ids":["tlw-photo-v5-29-04"],"image_url":"https://images.owntheconversation.com/thailife-meditation-resort-khao-lak/hotel-lobby-seating-area-with-sofa-guestchat-online.png","inline_image":true,"inline_image_role":"client_media_context_photo","json_url":"/answer/what-are-thailife-s-normal-check-in-and-check-out-times.json","language":"en-AU","last_updated":"2026-10-10T13:25:00+07:00","needs_review":true,"public_disclaimer":"Public information only; the resort team confirms reservations and current details.","publish_status":"published","published_at":"2026-10-10T13:25:00+07:00","question":"What are ThaiLife's normal check-in and check-out times?","question_intent":"practical_planning","review_status":"draft_for_client_signoff_before_public_domain_launch","rss_enabled":true,"schema_enabled":true,"site_key":"thailife-wellness-dt-visibility-site","slug":"what-are-thailife-s-normal-check-in-and-check-out-times","source":"resort_client_uploaded_reference_set_2026_03","source_files":["KB_RESORT_GENERAL_v1.txt","Contact_Info.txt","AI_BEHAVIOR_GUIDELINES_v2.txt"],"source_record_ids":[],"source_sections":["5. OPERATING HOURS; 6. CONTACT INFORMATION; 13. BOOKING AND PAYMENT; 16. SCENARIO GUIDANCE FOR AI","CONTACT AND BOOKING INFORMATION","BOOKING RESTRICTIONS; AVAILABILITY LIMITATION"],"source_type":"client_uploaded_knowledge_seed","source_urls":[],"status":"published","tags":["guest-services-booking-enquiries-and-house-rules","thailife","guest-information","client-knowledge"],"updated_at":"2026-10-10T13:25:00+07:00","video_candidate":false},{"ai_json_enabled":true,"answer":"The client documents supplied for this build contain differing cancellation terms. Rather than publish a potentially incorrect deadline, the resort team should confirm the policy applying to your exact booking and channel in writing.","answer_source":"initial_seed_from_client_supplied_kb","category":"Guest Services, Booking Enquiries & House Rules","category_slug":"guest-services-booking-enquiries-and-house-rules","confidence":"grounded_in_client_supplied_reference_files","conversation_stage":"comparison","created_at":"2026-10-10T13:25:00+07:00","date_published":"2026-10-10T13:25:00+07:00","display_date":"2026-10-10","editor_images":[{"alt":"Hotel resort friendly reception desk \u2014 image from ThaiLife media archive","description":"Hotel resort friendly reception desk \u2014 image from ThaiLife media archive","image_id":"tlw-photo-v5-29-01","needs_visual_review":true,"source_type":"client_media_review_pending","url":"https://images.owntheconversation.com/thailife-meditation-resort-khao-lak/hotel-resort-friendly-reception-desk-guestchat-online.png"}],"editor_videos":[],"freshness_warning":"Confirm current hours, dates, charges and availability directly with the resort team.","id":"tlw-qa-29-05","image_ids":["tlw-photo-v5-29-01"],"image_url":"https://images.owntheconversation.com/thailife-meditation-resort-khao-lak/hotel-resort-friendly-reception-desk-guestchat-online.png","inline_image":true,"inline_image_role":"client_media_context_photo","json_url":"/answer/what-is-thailife-s-cancellation-policy.json","language":"en-AU","last_updated":"2026-10-10T13:25:00+07:00","needs_review":true,"public_disclaimer":"Public information only; the resort team confirms reservations and current details.","publish_status":"published","published_at":"2026-10-10T13:25:00+07:00","question":"What is ThaiLife's cancellation policy?","question_intent":"comparison","review_status":"draft_for_client_signoff_before_public_domain_launch","rss_enabled":true,"schema_enabled":true,"site_key":"thailife-wellness-dt-visibility-site","slug":"what-is-thailife-s-cancellation-policy","source":"resort_client_uploaded_reference_set_2026_03","source_files":["KB_RESORT_GENERAL_v1.txt","Contact_Info.txt","AI_BEHAVIOR_GUIDELINES_v2.txt"],"source_record_ids":[],"source_sections":["5. OPERATING HOURS; 6. CONTACT INFORMATION; 13. BOOKING AND PAYMENT; 16. SCENARIO GUIDANCE FOR AI","CONTACT AND BOOKING INFORMATION","BOOKING RESTRICTIONS; AVAILABILITY LIMITATION"],"source_type":"client_uploaded_knowledge_seed","source_urls":[],"status":"published","tags":["guest-services-booking-enquiries-and-house-rules","thailife","guest-information","client-knowledge"],"updated_at":"2026-10-10T13:25:00+07:00","video_candidate":false},{"ai_json_enabled":true,"answer":"Contact info@thailifewellness.com or WhatsApp +66 81 978 4388. The team can help investigate the missing item and discuss any retrieval or shipping arrangements directly.","answer_source":"initial_seed_from_client_supplied_kb","category":"Guest Services, Booking Enquiries & House Rules","category_slug":"guest-services-booking-enquiries-and-house-rules","confidence":"grounded_in_client_supplied_reference_files","conversation_stage":"booking_and_confirmation","created_at":"2026-10-10T13:25:00+07:00","date_published":"2026-10-10T13:25:00+07:00","display_date":"2026-10-10","editor_images":[{"alt":"Hotel resort reception award display \u2014 image from ThaiLife media archive","description":"Hotel resort reception award display \u2014 image from ThaiLife media archive","image_id":"tlw-photo-v5-29-02","needs_visual_review":true,"source_type":"client_media_review_pending","url":"https://images.owntheconversation.com/thailife-meditation-resort-khao-lak/hotel-resort-reception-award-display-guestchat-online.png"}],"editor_videos":[],"freshness_warning":"Confirm current hours, dates, charges and availability directly with the resort team.","id":"tlw-qa-29-06","image_ids":["tlw-photo-v5-29-02"],"image_url":"https://images.owntheconversation.com/thailife-meditation-resort-khao-lak/hotel-resort-reception-award-display-guestchat-online.png","inline_image":true,"inline_image_role":"client_media_context_photo","json_url":"/answer/what-should-i-do-if-i-left-something-behind-in-my-villa.json","language":"en-AU","last_updated":"2026-10-10T13:25:00+07:00","needs_review":true,"public_disclaimer":"Public information only; the resort team confirms reservations and current details.","publish_status":"published","published_at":"2026-10-10T13:25:00+07:00","question":"What should I do if I left something behind in my villa?","question_intent":"booking_and_confirmation","review_status":"draft_for_client_signoff_before_public_domain_launch","rss_enabled":true,"schema_enabled":true,"site_key":"thailife-wellness-dt-visibility-site","slug":"what-should-i-do-if-i-left-something-behind-in-my-villa","source":"resort_client_uploaded_reference_set_2026_03","source_files":["KB_RESORT_GENERAL_v1.txt","Contact_Info.txt","AI_BEHAVIOR_GUIDELINES_v2.txt"],"source_record_ids":[],"source_sections":["5. 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